Smart meters are becoming increasingly common across the UK as part of the government’s plan to modernize the country’s energy system. Energy suppliers are encouraging customers to switch to smart meters, promising benefits like better energy tracki
ng, accurate billing, and potential cost savings. However, not everyone is convinced, and many people are asking: Can I refuse a smart meter? Let’s explore your rights, the laws, and what happens if you say no.

What Are Smart Meters and Why Are They Being Installed?
How Do Smart Meters Work?
A smart meter is a modern electricity and gas meter that automatically sends usage data to your energy supplier. Unlike traditional meters, which require manual readings, smart meters provide real-time insights into energy consumption, making it easier for both consumers and suppliers to track usage.
The Government’s Smart Meter Rollout Initiative
The UK government has been pushing for smart meter adoption as part of an energy efficiency drive. The goal is to have smart meters installed in most homes and businesses to help reduce energy waste and improve the efficiency of the national grid.
Is It a Legal Requirement to Have a Smart Meter?
Is It Law to Have a Smart Meter?
No, it is not a legal requirement to have a smart meter installed. The government strongly encourages their use, but you cannot be forced to accept one if you do not want it.
Electricity Meter Replacement Law in the UK
While it’s not mandatory to have a smart meter, energy suppliers must ensure that your electricity meter is safe and working properly. If your old meter is faulty or outdated, it may need to be replaced, but you still have the right to refuse a smart meter in favour of a traditional one.
Can I Be Forced to Have a Smart Meter?
No, energy suppliers cannot force you to have a smart meter installed. You always have the right to decline if you prefer to keep your existing meter, as long as it remains in good working condition.

Can I Legally Refuse to Have a Smart Meter Installed?
Can I Refuse a Smart Meter from E.ON and Other Suppliers?
Yes, you can refuse a smart meter from E.ON, British Gas, EDF, Octopus Energy, or any other supplier. While suppliers may contact you multiple times about switching, you have the legal right to decline.
What Happens If I Don’t Want a Smart Meter?
If you refuse a smart meter, your energy supplier will simply continue to bill you as usual. However, keep in mind that:
- Some suppliers may charge extra for manual meter readings.
- You won’t have access to real-time energy usage insights.
- Future tariffs may be designed for smart meter users, potentially affecting pricing.
Does My Business Need a Smart Meter?
What Happens to My Old Meter?
Do They Remove Old Meters When Installing Smart Meters?
Yes, when a smart meter is installed, the technician will remove your old meter and replace it with the new one. If you later decide to switch back, this could be an issue, as your old meter may not be reinstalled.
Is It a Legal Requirement to Change an Electricity Meter?
It depends. If your meter is outdated, faulty, or unsafe, your supplier must replace it. However, this does not mean you must accept a smart meter—you can request a standard digital or analogue meter instead.
The Impact of Smart Meters on Gas Usage Efficiency for UK Businesses
Can You Get a Smart Meter Removed?
Can You Have a Smart Meter Removed If You Change Your Mind?
In most cases, removing a smart meter is difficult and expensive. If you accept one and later decide you want it removed, you’ll need to contact your supplier, and they may charge a fee to replace it with a traditional meter. Not all suppliers will agree to remove a smart meter.
What Are the Alternatives If I Don’t Want a Smart Meter?
If you don’t want a smart meter but need a meter replacement, you can:
- Request a non-smart digital meter (if available from your supplier).
- Ask for a smart meter that functions in dumb mode, meaning it won’t send automatic readings and will work like a traditional meter.
- Continue using your existing meter if it is safe and functional.
Understanding Your Business Gas Bill: A Simple Guide
Final Thoughts – Should You Accept or Refuse a Smart Meter?
At the end of the day, the choice is yours. While smart meters offer advantages like accurate billing and better energy tracking, they’re not legally required, and you can refuse one if you prefer. Just be aware that energy suppliers may favour smart meter customers with new tariffs and lower costs in the future.
If you’re unsure, speak with your energy provider about your options, and make an informed decision that suits your needs.